Privacy Policy

Introduction

Welcome to https://therapy-for-young-adults-gender-affirming-care.denvermentalhealthcare.com (hereinafter referred to as “Therapy for Young Adults Gender-Affirming Care,” “we,” or “our”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy describes our practices regarding the collection, use, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://therapy-for-young-adults-gender-affirming-care.denvermentalhealthcare.com.
Any mobile applications or software developed by us and made available for download.
Online services offered through our platform, including but not limited to therapy sessions, counseling, and support groups.
Interactions between our users and our team via email, phone, text messaging, and other communication channels.

Please note that this policy does not apply to third-party websites, applications, or services that you access through links or integrations on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us in the following ways:

Using Our Applications and Services: When you sign up as an authorized user for our services, we collect and process your personal data to provide the requested therapy or support.
Visiting Our Websites: Any information collected through your interaction with our websites, such as page views, search queries, and referral sources, is subject to this policy.
Communications: We may contact you via email, phone, or text messages for various purposes, including but not limited to sending newsletters, providing service updates, or gathering feedback.

Personal Data Collection

We collect several types of personal data to enhance your experience and improve our services:

Account Information: Details related to your user account creation and maintenance, such as username, password, and profile preferences.
Payment Information: Data necessary for processing payments, including credit card numbers, billing addresses, and payment history.
Financial Information: This includes income levels, bank account details (if provided for direct deposits or refunds), and financial status (for affordability assessments).
Purchase Information: Details about products or services purchased through our platform, such as order history and product preferences.
Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information to identify your device and provide personalized services.
Location Data: Information about your location, obtained from your device, which helps us tailor content and services to your geographical area.
Feedback: Your responses to surveys, feedback forms, or reviews, which assist us in improving our products and services.
Social Media Information: If you choose to connect your social media accounts, we may collect data from these platforms to enhance your user experience.
Product Information: Details about the products or services you show interest in or purchase, including preferences and usage patterns.

We collect this data through direct input from you, tracking technologies (such as cookies), and third-party service providers who assist us in delivering our services.

Cookies

We utilize cookies to enhance user experience and gain insights into how our website is used:

Strictly Necessary Cookies: These cookies are essential for the basic functionality of our website, ensuring secure access, and maintaining your session.
Preference Cookies: They remember your preferences, such as language settings or display options, to personalize your experience.
Analytics Cookies: Used by our analytics partners to collect aggregated data about website usage, which helps us understand user behavior and improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law:

Data required for the provision of services and legal compliance is kept until the service is completed or the legal obligation expires.
We may store certain types of data (like analytics logs) for longer periods for internal research and improvement purposes, but these are anonymized to protect privacy.
Once the data is no longer needed for the above purposes, it is securely deleted or de-identified.

Security Measures

We implement robust security measures to safeguard your personal data:

Data Encryption: We use encryption protocols to secure data during transmission and storage.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
Access Controls: Our systems have access controls in place to ensure that only authorized personnel can access sensitive data.

Children’s Privacy

We do not intentionally collect personal information from children under the age of 18. If you are a parent or guardian and believe we have collected data from your child without proper consent, please contact us, and we will take steps to delete that information.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: You have the right to ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): In some jurisdictions, you can request the deletion of your personal data.
Restriction: You may restrict the processing of your data under certain circumstances.
Portability: You are entitled to receive your personal data in a structured, commonly used format.
Objection: You have the right to object to the processing of your data for specific purposes.
Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or to file an appeal/complaint, please contact our privacy team at contact@therapy-for-young-adults-gender-affirming-care.denvermentalhealthcare.com or via written correspondence to our registered address.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

If you have any questions about our Privacy Policy, your data protection rights, or if you would like to exercise these rights, please contact us:

Email: contact@therapy-for-young-adults-gender-affirming-care.denvermentalhealthcare.com
Address: [Our Physical Address]

We value your trust in our company, and we are committed to protecting your privacy throughout your interaction with Therapy for Young Adults Gender-Affirming Care.